Privacy Policy

This privacy policy was last modified on May 16, 2018. Changes were made due to the General Data Protection Regulation (GDPR).

Quality Heating BV and users of the mobile application (hereinafter: the "Website(s) or Application(s)") and its customers who place an order via this/these Website(s) or Application(s). This privacy policy explains what information we collect from you as a visitor to our website(s) and as a customer, and how we use and protect this information.

Application of the privacy policy

This privacy policy applies to every visit to the website, transaction, or agreement entered into through the website or application. All information, including your personal data, that we collect about you during your visit to and/or use of our website(s) or application(s) will be processed in accordance with this policy and the purposes described herein regarding the processing of your personal data. This privacy policy does not apply to the websites of other companies that link to our website(s) or application(s) or to which a link appears on our website(s).

Information we collect
Quality Heating BV offers the opportunity to purchase electric heating appliances. As part of our one-stop shop service, we may collect your data in two ways:

Data provided by you
www.elektrische-boilers, elektrische-verwarming, infraroodverwarmingstore.nl, or elektrische-vloerverwarming.nl collects your order details, such as your name, address, phone number, date of birth, and payment details, when you place an order with us (and, if applicable, the names and addresses of the recipients), as well as your email address to send you your order confirmation. Your email address may also be collected when you enter it on a website or in the mobile application by signing up for a newsletter or mailing list. We also collect information about you when you contact our Customer Service online, by phone, or by email. We may also collect your contact details if you participate in promotions or competitions we offer, or when you provide us with feedback, for example, by reviewing our products.
Information we collect automatically
www.elektrische-boilers, elektrische-verwarming, infraroodverwarmingstore.nl or elektrische-vloerverwarming.nl also collects data that we receive based on your use of our services and your visit(s) to our website(s), the use of our application(s), and any other website accessed from our website(s). For example, we collect your IP address and the type of web browser you are using, as well as the date and time of your visit to our website(s).
It is not Quality Heating BV's intention to collect data on website visitors under the age of 16 unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. Are you convinced that we have collected personal information about a minor without this permission? Please contact us at support@qualityheating.nl so that we can delete this information.

Cookies or similar technologies that we use
www.elektreeks-boilers, electric-heating, infraredverwarmingstore.nl or redactie-vloerverwarming.nl uses functional, analytical, and tracking cookies. A cookie is a small text file stored in the browser of your computer, tablet, or smartphone when you first visit our website. www.elektreeks-boilers, electric-heating, infraredverwarmingstore.nl or redactie-vloerverwarming.nl uses cookies with technical functionality. These ensure the proper functioning of the website and remember your preferences, for example. These cookies are also used to ensure the website functions correctly and to optimize it. We also place cookies that track your browsing behavior so that we can offer you personalized content and advertisements.

During your first visit to our website, we already informed you about these cookies and asked for your permission to place them.

You can opt out of cookies by configuring your internet browser to no longer store them. Furthermore, you can also delete all previously stored information via your browser settings.

For an explanation, see: https://veiliginternetten.nl/themes/situation/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

What else do we do with your data?
Your data may be used for the following purposes:

Acceptance, processing and execution of your order
Your data is used to process, fulfill, produce, and deliver your order to the address you choose. We will also use your contact information to keep you updated on the progress of your order. We share your data with other companies that perform certain services on our behalf. Examples include: a Drukwerkdeal.nl affiliate that produces your order; a carrier such as DHL or PostNL to ship and deliver your order; online payment service providers such as WorldPay, iDEAL, or PayPal to process your payment (by credit card); service providers to send emails or other multimedia messages; marketing analytics companies to analyze data or remove duplicate data from our database; and to provide customer support.
Manage your account
Some websites or apps offer the option to create your own account. In this account, we store, among other things, your name, shipping and billing addresses, phone number, and email address. We also store information about your previous orders so you can easily find and place them again.
Direct marketing, co-branded offers and newsletter distribution
We may use your data for direct marketing purposes to send you commercial information or offers about our products and services via email, direct mail, telephone (including SMS and push notifications), or other media. This information or these offers may also be co-branded in collaboration with a partner and will then contain products or services from a third-party provider. You can subscribe to our email newsletters. This way, you stay informed about special offers and our new or additional products and services. If you no longer wish to receive our commercial information, such as our newsletter, you can always let us know by contacting our Customer Service. If it's an email, click the unsubscribe link at the bottom of the email or go to "Newsletter details" in your account.
Comments
We would like to know about your experiences with our websites, apps, and products. If you provide us with feedback, for example, via social media, our website(s), or our customer service, we may use that feedback (or part of it) for any purpose, provided that we do not use your feedback in combination with your name or other personal data. Only with your prior and explicit consent will we subsequently use your feedback (or part of it) with your name (or other personal data) that you have provided to us.
Promotions and competitions
If you participate in a promotion or contest, we ask for your name, address, email address, and you can share other information such as photos. This allows us to launch the promotion and announce the winner(s).
Maintenance and development of our website(s)
We are constantly working to improve our services. Therefore, we may use your data to request your participation in a non-binding customer or market research study. Sometimes, other companies conduct this research on our behalf. We then provide these companies with your email address or phone number, which must, of course, also adhere to this privacy policy!
Fraud
We use customer data to investigate, prevent, and combat fraud. If we are legally required to do so, we provide customer data to the government or, for example, to an investigative body.
Improving our customer service
To answer your questions quickly, we use your data and may take notes, which we retain. This is helpful if you call us again. Information about our phone conversation with you is recorded and stored. This helps us analyze and improve our Customer Service.

Disclosure to third parties
www.elektrische-boilers, elektrische-verwarming, infraroodverwarmingstore.nl, or elektrische-vloerverwarming.nl will not provide your personal data to third parties unless we are legally obligated to do so or in the event of a merger, acquisition, reorganization, or similar event. When necessary, we will make your information available to companies involved in the performance of our services, such as a company involved in the payment and financial processing of your order or the delivery services that deliver your order. However, this will only be done for the purposes stated in this policy or for other purposes for which you have given your consent. Our employees and third parties engaged by us are required to respect the confidentiality of your data and the content of this policy.

We enter into data processing agreements with companies that process your data on our behalf. For example, we agree with these companies that the same level of security and confidentiality applies to how we process your data. Drukwerkdeal.nl remains responsible for these processes.

Security
www.elektrische-boilers, elektrische-verwarming, infraroodverwarmingstore.nl, or elektrische-vloerverwarming.nl handles your data, which may include personal data, with the utmost care. We have implemented various technical and organizational measures to protect your data stored on our servers from loss or unauthorized use. Each product and all images, logos, photos, etc., stored there are also protected by your unique email address and a password generated by us and personally set by you. Other users cannot view the products you have created without this information. We therefore recommend that you choose your password carefully and not share it with others.

Do you feel your data is not properly secured or do you have any indications of misuse? Please contact our customer service or send an email to support@qualityheating.nl

Your rights (inspection, correction and objection)
You have the right to access, rectify, or delete your personal data. Furthermore, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Drukwerkdeal.nl, and you have the right to data portability. This means you can ask us to send the personal data we hold about you in a computer file to you or to another organization you specify.

You can send a request for access, rectification, erasure, or data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data, to support@qualityheating.nl. You can also view your data, including your personal data, through your account at www.elektrische-boilers.com, electric heating.nl, infraroodverwarmingstore.nl, or redactie-vloerverwarming.nl. To do so, click on "My Account."

Quality Heating would also like to point out that you have the option of filing a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

Changes and questions
We reserve the right to modify this privacy policy. We will post these modifications on our website(s) so that you are always aware of the data we collect, how this data is used and protected by us, and the circumstances under which we provide your data to third parties and/or disclose it.

If you have any questions regarding your data or this privacy policy, you can always contact our customer service.